Please have a look at our frequently asked questions.
If you have other questions, please just send it to info@labivetusa.com

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Drop us an email and we will get back to you within 20-36 hours!


Customers can return items within 14 days of receiving the item for unopened items that are in its original condition. Handling fee of 30% will be charged for non-defective or non-damaged items.

To initiate a return, please contact our Customer Service at info@labivetusa.com or via phone at 213-766-0111 with your order number and reason for return. Return label will be provided for returns of defective or damaged items. Shipping costs for exchanges/returns of non-defective or non-damaged items will be paid for by the customer.
PO BOX 5637
Once we receive your returned items and inspect them to ensure they meet our return conditions, we will process your refund. The refund will be issued to your original payment method within 7~14 business days. Shipping fees, if any, are non-refundable.
Yes, items can be exchanged within 14 days of receipt for unopened items. Please contact our Customer Service with your order number and details about the item you wish to exchange, and we will assist you with the exchange process.
We apologize for any inconvenience caused. Please contact our Customer Service at info@labivetusa.com or via phone at 213-766-0111 immediately with your order number and photos of the item received. We will arrange for a replacement or refund as per your preference.
Yes, sale items can be returned or exchanged following the same policy as regular items.

My Account

Click on the “Sign Up” or “Register” link at the top of our home page and fill in the required information. You will receive a confirmation email once your account is successfully created.
Click on the “Forgot Password” link on the login page and enter your email address. You will receive a link to reset your password.


Browse or search for your desired items, add them to your cart, proceed to checkout, fill in your shipping details and payment information, and then confirm your order.
Order cancellation can only be made before shipment. Once your order is shipped, you will have to return it to us in its original condition in order to receive a refund. Please contact our Customer Service immediately if you need assistance.
Once your order has been shipped, you will receive an email with your tracking number and a link to track your order.
No, we only ship within the U.S. at the moment.


Yes! We offer free shipping on all orders over $50 except for Hawaii and Alaska. Free shipping only applies to Standard Ground Shipping orders.

Yes, we offer Express shipping for customers who wish to receive their orders sooner. The cost for Express shipping is calculated at checkout based on the delivery location.
You will receive a shipping confirmation email with a tracking number and link as soon as your order is dispatched from our warehouse.
No, we do not deliver to P.O. Boxes or APO/FPO addresses at the moment.
If your order is lost in transit, please contact our Customer Service immediately. We will initiate an investigation with the courier and, if the package cannot be located, we will file a claim with the courier and arrange a replacement or refund as per your preference.
While we strive to meet the estimated delivery dates, we cannot guarantee them due to possible unforeseen delays such as weather conditions, customs processing, or carrier delays. Please track your order and contact our Customer Service if you have any concerns about the delivery of your package.
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